Unpaid

What lands in Unpaid

To handle → Unpaid lists every subscription Stripe reports as past due, unpaid, or incomplete.

Each row shows the customer, the plan and amount for the billing cycle (€ / month or € / year — the same cycle amount Overview totals), tenure on this subscription, the Stripe status, how many days it's been past due, and the current run as a progress ring — hover it for the steps. If nothing has started yet, the cell reads No sequence.

Open Filters to narrow by Stripe status, customer, coverage, sequence, or tenure. Coverage is whether a follow-up is in flight; Sequence is which one. Apply saves the view; chips next to the button drop one field. Search a customer by the start of the name, or any part of the email.

Click a row to open the detail panel.

Scheduled cancels on a still-live subscription live on Leaving, not here — a subscription that's both past due and set to cancel can appear on both lists.

Tenure counts whole calendar months since this subscription's Stripe start date. A resubscribe starts over, and — shows when Stripe never sent a start date.

Actions

From a subscription's panel you can:

• Retry the invoice — asks Stripe to charge it again right away. If the card works, the run flips to recovered on the spot.
• Copy the payment-update link — a churnhook link you can send over Slack or email. The customer lands directly on Stripe's card-update screen. It stays valid for 30 days, or until the subscription leaves Unpaid.

These are the same actions your recovery emails already point customers to — Unpaid just lets you trigger them by hand when you want to move faster.

Enroll

Stripe doesn't replay payment failures that already happened before you connected; a sequence only starts on a new event. Enroll N (hover the i next to it for the breakdown) starts the live Unpaid sequence for every eligible row, regardless of active filters. Confirm shows the preview first.

Enroll is optional — you can leave these subscriptions uncovered. The button is hidden while Unpaid is Paused in Recovery. On the trial it stays visible but locked: Subscribe to unlock opens the same checkout as Billing. Enroll uses a sequence you own that is Active. Catalog examples never send.