Exit surveys
Stripe cancellation reasons on leaving and canceled subscriptions.
Reading the list
Cancellations → Exit surveys lists Stripe cancellation reasons on subscriptions that are leaving or already canceled.
Each row starts with the status: Scheduled while the subscription is still billed and set to end at period close, or Canceled once it is gone. Next comes the reason Stripe collected, then the customer, the plan, and the date. When the customer chose Other and left a comment, that text sits under the reason.
Filter by status or reason from the column headers. The list refreshes live.
The empty state is No Stripe feedback yet. Reasons appear here once Stripe records a cancellation reason on a leaving or canceled subscription.
Where the reasons come from
The Stripe Customer Portal asks why the customer is leaving, when cancellation reasons are on for the default portal. Those nine answers are the same ones a Leaving or Win-back split can branch on — see Sequences.
A subscription with no cancellation reason does not appear here. If Stripe is not collecting reasons on the default Customer Portal, this list stays empty and an Exit survey reason split always takes No.